Warranty

Every device sold by SOLLIQUE is covered for two years against defects in materials and workmanship, from the delivery date.

What is covered

• Motors, heating elements, batteries and electronics that fail in normal use.
• Plates, barrels and attachments that crack, separate or stop holding temperature.
• Charging cases and cables supplied in the box.
• Seams, clasps and plating on wardrobe and accessory pieces, for two years.

What is not covered

• Accidental damage — drops, crushing, liquid ingress.
• Normal wear: scuffs, fading, plating softening with daily contact.
• Damage from use on the wrong voltage, or with a third-party adapter.
• Opened cosmetics and skincare, which are covered by the 30-day return instead.
• Items bought anywhere other than this store.

How to make a claim

1. Email help@sollique.com with your order number and what the product is doing — a short video helps more than a paragraph.
2. We reply within one business day, usually with a fix to try first.
3. If it is a defect, we send a prepaid label and repair or replace it. If we cannot do either, you get a full refund.

This warranty is in addition to the rights you already have under applicable consumer law and does not limit them.