Frequently Asked Questions

Orders & shipping

When does my order ship?
We dispatch in one to two business days. Standard US delivery then takes three to seven business days. You get a tracking link by email the moment the label is scanned.

What does shipping cost?
Free on every order, no minimum, anywhere in the United States. There is no threshold to reach.

Do you ship outside the US?
Not yet. SOLLIQUE currently ships within the United States only.

Can I change or cancel an order?
If it has not been dispatched, yes — write to help@sollique.com with your order number and we will catch it. Once it is on its way, use the 30-day return instead.

Returns

How long do I have?
Thirty days from delivery. The item needs to be unused and in its original packaging.

Who pays return shipping?
We do, if the item arrived damaged, faulty or simply is not what was described. For a change of mind, return postage is yours.

When is my refund issued?
Within three business days of the return reaching us, back to the original payment method.

Products & warranty

What does the two-year warranty cover?
Manufacturing defects in materials and workmanship on every device we sell — styling tools, skin devices, audio and wearables. It does not cover accidental damage, liquid damage or normal wear.

Are the devices dual-voltage?
Our styling tools are built for US mains (110–120V). Check the product page specifications before travelling.

Is skincare suitable for sensitive skin?
Every formula lists its actives and strength on the product page. Patch-test anything with retinol or acids, and introduce one new active at a time. Nothing we sell is a medicine, and nothing here is medical advice — if you have a skin condition, talk to a dermatologist first.

Payment & account

Which payment methods do you take?
All major cards, Apple Pay, Google Pay, PayPal and Shop Pay. Payments are encrypted and processed by Shopify — we never see or store your card details.

Do I need an account?
No. You can check out as a guest and still track your order by email.

Anything not answered here: help@sollique.com.